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<title><![CDATA[Managed Hosting Support]]></title>
<link><![CDATA[https://managedhostingsupport.com/]]></link>
<description />
<generator><![CDATA[Kayako case v4.65.1]]></generator>
<item>
<title><![CDATA[Port 25 blocked for mail / SMTP server list]]></title>
<link><![CDATA[https://managedhostingsupport.com/index.php?/Knowledgebase/Article/View/27]]></link>
<guid isPermaLink="false"><![CDATA[02e74f10e0327ad868d138f2b4fdd6f0]]></guid>
<pubDate><![CDATA[Fri, 02 Sep 2005 12:16:06 -0500]]></pubDate>
<dc:creator><![CDATA[Dan Moses]]></dc:creator>
<description><![CDATA[Many ISPs in the US are randomly blocking port 25 without telling their cusotmers.  When customers report a problem then they will tell you that port 25 can no longer be used to send mail, as a spam prevention measure.  They will allow exceptions if you r...]]></description>
<content:encoded><![CDATA[Many ISPs in the US are randomly blocking port 25 without telling their cusotmers.  When customers report a problem then they will tell you that port 25 can no longer be used to send mail, as a spam prevention measure.  They will allow exceptions if you request so, however.  This will require you to fill out an online form which they can provide a link to.<br />
<br />
<br />
A quick workaround to this is to change your mail client to use the SMTP server of your ISP.  Find your ISP below and update your SMTP server settings in your mail client from mail.yourdomain.com to use their smtp server instead.<br />
<br />
Carrier   Server Address <br />
-------   --------------<br />
Adelphia  mail.adelphia.net <br />
America Online (AOL)  smtp.aol.com <br />
Atlantic Broadband  smtp.atlanticbb.net <br />
AT&T (Broadband)  mail.attbi.com <br />
AT&T (Dialup)  smtp1.attglobal.net <br />
AT&T Worldnet  mailhost.worldnet.att.net or imailhost.worldnet.att.net <br />
BCPL  mail.bcpl.net <br />
Bellatlantic  gtei.bellatlantic.net or smtpout.verizon.net> <br />
Bellatlantic.net  smtpout.bellatlantic.net <br />
Bellsouth  mail.bellsouth.net    <br />
Bestweb  smtp.bestweb.net <br />
Blazenet  smtp.blazenet.net <br />
Cable One  mail.cableone.net <br />
CAIS  smtp.cais.net <br />
CAPU  smtp.capu.net <br />
Charm.net  smtp.charm.net <br />
Charter Communications  smtp.charter.net <br />
Comcast  smtp.comcast.net <br />
Compuserve  smtp.compuserve.com or smtp.site1.csi.com <br />
Concentric.net  smtp.concentric.net  <br />
Covad  smtp.covad.net  <br />
Cox West  smtp.west.cox.net(west coast users) <br />
Cox Central   smtp.central.cox.net (central users) <br />
Cox East   smtp.east.cox.net(east coast users) <br />
Cox Business  smarthost.coxmail.com <br />
Crosslink  smtp.crosslink.net <br />
DCANET  smtp-relay.dca.net <br />
Delmarva Online  mail-gw.dmv.com <br />
Delta Net  smtp.deltanet.com <br />
Direcway  smtp.direcway.com  <br />
DSL Extreme  smtp.dslextreme.com <br />
Earthlink Network   mail.earthlink.net or smtp.earthlink.net  <br />
Earthlink Network<br />
(International only)  ismtp.earthlink.net <br />
Edge.net  mail.edge.net <br />
Enter  smtp.enter.net <br />
EROLS  mail.erols.com <br />
Ezy  smtp.ezy.net <br />
Flashcom  mail.flashcom.net or smtp.flashcom.net <br />
Frontline.net  smtp.fcc.net <br />
Gateway.net  smtp.Gateway.net <br />
GTI  mail.gti.net <br />
HotMail  mail.hotmail.com <br />
IBM.Global net   smtp1.ibm.net    <br />
ioNet Inc  mail.ionet.net <br />
Interaccess.com  smtp.interaccess.com <br />
Internet America  mail.airmail.net <br />
ITOL  mail.itol.com <br />
Juno  smtp.juno.com <br />
Mediacom  mail.mchsi.com <br />
Mediaone.net  smtp.ce.medione.net <br />
MegaPath  mail.megapathdsl.net <br />
MCI  mailrelay.mciworldcom.net mailrelay.internetmci.com <br />
Mindspring  smtp.mindspring.com <br />
MSN  smtp.email.msn.com <br />
Nauticom  mail.nauticom.net <br />
Netcom   smtp.ix.netcom.com   <br />
Netcom (Canada)  smtp.netcom.ca <br />
Netscape  smtp.isp.netscape.com <br />
NetZero  smtp.netzero.net <br />
NYU.edu  smtp.nyu.edu <br />
OLG.com  mail.olg.com <br />
OPTOnline Internet Service  mail.optonline.net <br />
Pacbell   mail.pacbell.net  <br />
Patriot Media  smtp.patmedia.net <br />
Pipeline  smtp.pipeline.com <br />
Prodigy  smtp.prodigy.net <br />
PSI.net  relay.smtp.psi.net <br />
PTD.net  promail.ptd.net port 25 <br />
QIS  mail.qis.net <br />
Qwest Internet Service  pop.dnvr.qwest.net <br />
RCN  smtp.rcn.com <br />
Rider.edu  enigma.rider.edu <br />
RoadRunner  smtp-server.<your-region>.rr.com    <br />
SBC Global  smtp.sbcglobal.net <br />
SBC Global Yahoo  smtp.sbcglobal.yahoo.com <br />
Smallville Communications   mail.toto.net <br />
SNiP  mail.snip.net <br />
Spectrum DSL  mail.webstable.com <br />
SprintLink   smtp.a001.sprintmail.com  <br />
Sprynet  m6.sprynet.com <br />
Starpower  smtp.starpower.net <br />
Sympatico  mailhost.sk.sympatico.ca <br />
UMBC  smtp.gl.umbc.edu <br />
USA.NET  mail.netaddress.usa.net <br />
US Internet  smtp.usit.net <br />
UUNet  mail.uu.net <br />
Verizon Internet Services  outgoing.verizon.net or smtpout.verizon.net <br />
Wide Open West  smtp.mail.wideopenwest.com <br />
XO Communications  mail.njd.xo.com or smtp.concentric.net <br />
Yahoo  smtp.mail.yahoo.com <br />
Ziplink  smtp.ziplink.net <br />
  <br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[I'm getting Spam From Myself]]></title>
<link><![CDATA[https://managedhostingsupport.com/index.php?/Knowledgebase/Article/View/28]]></link>
<guid isPermaLink="false"><![CDATA[33e75ff09dd601bbe69f351039152189]]></guid>
<pubDate><![CDATA[Sat, 17 Sep 2005 15:54:27 -0500]]></pubDate>
<dc:creator><![CDATA[Dan Moses]]></dc:creator>
<description><![CDATA[Often when you get emails like this from yourself, it is due to spyware being installed on your pc. This is a big problem now a days, and there is no single program that can remove all of them. If you are getting lots of these, this is probably what is ha...]]></description>
<content:encoded><![CDATA[Often when you get emails like this from yourself, it is due to spyware being installed on your pc. This is a big problem now a days, and there is no single program that can remove all of them. If you are getting lots of these, this is probably what is happening. Here is what has worked for us:<br />
<br />
Download and run adaware from lavasoft http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5<br />
<br />
Download and run Microsoft<br />
http://www.microsoft.com/athome/security/spyware/software/default.mspx<br />
<br />
If you have the latest Norton Internet Security with spyware detection that is even better.<br />
<br />
This should stop these emails.]]></content:encoded>
</item>
<item>
<title><![CDATA[Outlook downloads the same message multiple times]]></title>
<link><![CDATA[https://managedhostingsupport.com/index.php?/Knowledgebase/Article/View/38]]></link>
<guid isPermaLink="false"><![CDATA[a5771bce93e200c36f7cd9dfd0e5deaa]]></guid>
<pubDate><![CDATA[Tue, 17 Oct 2006 11:43:47 -0500]]></pubDate>
<dc:creator><![CDATA[Dan Moses]]></dc:creator>
<description><![CDATA[SYMPTOMS
Outlook Express 5 may download the same e-mail message multiple times. 


CAUSE
This behavior can occur when you have multiple e-mail accounts on the same POP3 server, and one account is configured to remove e-mail messages from the server a...]]></description>
<content:encoded><![CDATA[SYMPTOMS<br />
Outlook Express 5 may download the same e-mail message multiple times. <br />
<br />
<br />
CAUSE<br />
This behavior can occur when you have multiple e-mail accounts on the same POP3 server, and one account is configured to remove e-mail messages from the server and another is configured to leave e-mail messages on the server. <br />
<br />
<br />
WORKAROUND<br />
To work around this issue, configure all POP3 accounts to either leave a copy of the e-mail messages on the server or delete the e-mail messages from the server after the messages are downloaded. To do so, use the following steps: 1. In Outlook Express, click Tools, and then click Accounts. <br />
2. On the Mail tab, click the mail account, and then click Properties. <br />
3. On the Advanced tab in the Delivery section, click to select the Leave a copy of messages on server check box, and then choose the appropriate option for removing the messages from the server.NOTE: If you want to download all your messages to your computer, click to clear the Leave a copy of messages on server check box, click Apply, click OK, and then click Close. <br />
4. Click Apply, click OK, and then click Close. <br />
5. Repeat steps 2-4 for each e-mail account listed. <br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[Email Forwarding and Spam Reporting/Blacklisting]]></title>
<link><![CDATA[https://managedhostingsupport.com/index.php?/Knowledgebase/Article/View/54]]></link>
<guid isPermaLink="false"><![CDATA[a684eceee76fc522773286a895bc8436]]></guid>
<pubDate><![CDATA[Tue, 09 Jun 2015 14:27:03 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[In the last few months we have had an ever growing issue with email services marking our mail as spam due to clients&nbsp;having email forwarders that are forwarding spam on to their email adresses on other providers such as gmail, hotmail and yahoo. In t...]]></description>
<content:encoded><![CDATA[<p>In the last few months we have had an ever growing issue with email services marking our mail as spam due to clients&nbsp;having email forwarders that are forwarding spam on to their email adresses on other providers such as gmail, hotmail and yahoo. In the past email services recognized forwarders and did not block or blacklist but now 95% of ip and domain&nbsp;blacklistings are due to email&nbsp;forwarders. This not only causes our IP addresses to become blacklisted it can also cause you or your client's domain to be added to URLBL or DNSBL&nbsp;which is a blacklist for domains. When your domain is added to one of these lists it can not only affect your email delivery but your backlinks, search engine rankings and anything listing your domain.</p>
<p>All email services now have the ability to add secondary accounts using pop/imap import and smtp sending. Doing it this way you&nbsp;still get the spam filtering these services offer and when email is imported it does not mark the source server as spam, only the true spam senders or spam content, This is the ideal way to consolidate addresses now instead of using forwarders and it keeps your domains and our ips out of blacklists.&nbsp;</p>
<p>We understand you cannot control who sends you spam and we do take stringent measures to keep spam to a minimum but spammers find new ways to evade protections everyday and it is impossible to stop it all.&nbsp;We do offer extended spam filtering via a third party which filters your email before it even gets to our servers which is ideal if you do not use other services as your primary email. If you are interested in this service, please contact sales.&nbsp;</p>
<p>To get started on email import you just need to create an email account in your control panel and then use those details to import into other providers. Make sure you delete the forwarder first to prevent conflicts and redundancy.&nbsp;</p>
<p>Helpful links</p>
<p><a href="https://support.google.com/mail/answer/21289?hl=en" target="_blank">Check emails from other accounts using Gmail</a></p>
<p><a href="http://www.howtogeek.com/howto/10777/how-to-add-any-pop3-email-account-to-hotmail/">How to add any POP3 Email Account to Hotmail</a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></content:encoded>
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</rss><div style="position: absolute; left: 10px; top: 0; right: 10px; border: 1px SOLID darkred; background: #ffefbb; z-index: 999999999;"><font face="verdana, arial, helvetica, serif" size="3" color="red"><b>ERROR:</b> This domain name  (managedhostingsupport.com), does not match the domain name in the license key file helpdesk.managedhostingsupport.com.<br /><br />For assistance with your license, please contact the Kayako support team: <a href="https://my.kayako.com" target="blank">https://my.kayako.com</a></font></div>